Our Network and Infrastructure -
In May 2014, we implemented a major upgrade and migration of our servers, as detailed in our news articles. This upgrade has provided us with more processing power, more RAM, extra bandwidth and extra space which has improved the load/response time and performance of all sites we host.
Our Virtual Infrastructure and network is built from the ground up to provide the highest quality, most reliable business services for our customers.
Our network leverages Cisco routers and switches for total dependency and performance, and features a redundant design to provide capacity in case of a failure in any part of our network, meaning that our client's sites are always protected against downtime.
Our Virtual Infrastructure operates on enterprise grade Intel servers, with dual Quad and Hex core processors.
Complete backups in the form of entire server snapshots are performed on a daily basis, and there are also separate daily account backups for WHM/cPanel servers. In the unlikely event of a host server failure, the system can be restarted very quickly (with an approximate downtime of 5 minutes) on another host.
We have a very tight SLA for connectivity uptime and provide 24x7 fault reporting and resolution. We take the utmost care with security.
Detailed Information about our Data Centre
- Minimum N+1 Redundancy on Power Supply
- 2 x UPS Systems (N+1)
- Dedicated Supply Authority sub-station on site, 3200 Amps
- 2 x 800KVA UPS + Proposed 2 x 600KVA Dual Cord N+1 configuration
- 3 x Generators onsite (N+1 configuration, Utilised on Demand) character-f-final-1 • Main Switch Board to Australian Standard 4Bi with 3200 Amps
- 4 x STS supporting 4 x UPS systems and 3 x Independent Mechanical Switchboards + 14 Essential Power Distribution Units
- UPS auto switch/dual cord, automatically switched in upon power loss
- Redundant/dual power is provided to each rack
- Dual Distribution Boards configured with ISO-Bar Technology
Fire Detection and Suppression
- 2x VESDA sensor systems and 40x Smoke Detectors
- 2 hour fire rating supported by 2hr fire rated doors in DC
- VESDA Fire Detection, under floor, ceiling and Return air
- Multiple SFIP with Mimic configuration fire suppression system
Data Centre Security
- Access Control via Proximity Cards & Biometrics
- Secure Locked Racks
- CCTV Camera Monitoring
- 24x7 Security Monitoring & Patrolling
- Minimum N+1 Redundancy for Air Conditioning
- 3 x Chiller Cooling System (N+1) 14 x 150KWs airconditioning units, supported by 3 x Cooling Towers
- Temperatures Maintained at 22ºC (+/- 2ºC)
- Humidity Maintained at 50% (+/- 10%)
- Environmental Monitoring